How to perform clean install of Take Control on a single device

If Take Control requires a clean install, perform the following steps:

    1. From the Dashboard disable Take Control on the device
      1. Double click the device
      2. Select Remote Access > change Setting: to Off > select OK
    2. Monitor the Summary tab to see when Take Control changes from Active to Not Installed
      1. To speed up process, right-click device > select Re-run Checks
    3. Verify Take Control is not listed under add/remove programs
    4. Delete takecontrol_7_setup or takecontrol_8_setup file from machine
      1. 32 bit: C:\Program Files\Advanced Monitoring Agent\features
      2. 64 bit: C:\Program Files (x86)\Advanced Monitoring Agent\features
    5. From the Dashboard enable Take Control
      1. Double click the name of the device
      2. Select Remote Access > change Setting: to Use Policy Setting (On) or On> select OK
    6. Monitor the Summary tab to see when Take Control changes from Not Installed to Active
      1. To speed up process, right-click device > select Re-run Checks

 

 

Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s